Shipping Policy
1. Handling & Processing Times
All orders are processed on business days. Once your order has been processed, it will be shipped within 48 hours.
High Volume Periods: During sale periods or new product launches, we may experience a higher volume of orders. This can lead to slight delays in processing and delivery times. We appreciate your patience and understanding during these busy times.
2. Shipping Costs
Shipping costs are calculated at checkout based on your destination.
Free Shipping: Available on all orders of €100 or more.
Standard Fee: Orders below €100 will be charged a shipping fee of €14.99.
3. Estimated Transit Times
Transit time refers to the period from when your order is handed over to the carrier until it reaches your address. Below are the typical transit times by region:
Europe: 5-10 business days
USA: 5-10 business days
Asia: 5-10 business days
Australia: 5-10 business days
South America: 5-10 business days
Disclaimer: Please note that no rights can be derived from this information.
4. Tracking Your Order
Once your order has been shipped, you will receive a Shipping Email containing a tracking link. Please refer to this link for the latest updates on your delivery status.
5. Shipping Methods & Carriers
Method: Currently, we offer a Standard Shipping method only. This service provides reliable delivery with full tracking.
Carriers: We utilize a variety of carriers across the world to ensure your package arrives safely. If you have questions about the specific carrier for your country, please contact our Customer Care Team at support@spinpadel.store.
6. Shipping Holidays & Warehouse Closures
Our warehouse is located in the Rotterdam&Dongguan. Consequently, orders may be impacted by local holidays. Our carriers do not deliver on weekends or public holidays.
Important Note Regarding Pre-Orders
Please note that the policy applies to standard in-stock items. Pre-order products have their own specific delivery timelines, which are indicated on their respective product pages.